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Doctors take to the streets to learn from patients

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by Felice J. Freyer
Boston Globe
October 24, 2015

Hae Kyung Chung encountered a surprising sight on Boston Common the other day: two guys in white coats, holding notepads, regaling passersby.

“We’re collecting stories about health care,” Dr. Aaron Stupple called out to each person walking the diagonal path to the State House.

Chung stopped. The embroidered titles on the pair’s coats confirmed they were real doctors: Stupple, hospital medicine, and Vikas Saini, cardiology.

“I felt like I might as well make use of their time,” Chung said, noting that a typical medical visit leaves little time for chitchat. She told Saini about a recent frustrating encounter with the health care system. He scribbled notes.

And so Chung joined the dozens of people contributing to an unusual project: a series of “listening booths” sponsored by the Lown Institute, a Brookline nonprofit that wants to transform health care — and that this week sought impromptu input from those who know it best: patients.

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