Video: Measuring patient satisfaction in hospitals

How can we measure the ways in which hospital environments promote healing? And what do we find on the Lown Index when it comes to patient satisfaction? Shannon Brownlee and Dr. Vikas Saini tackle these questions and more in this week’s video.

Find out how your hospital ranks on patient satisfaction by going to the Lown Hospitals Index. And if you have a question you’d like us to answer, email us at