‘It was nuts. It was exhilarating’: How a punishing year transformed Mayo Clinic


This echoes a national trend healthcare institutions have seen this year, said Dr. Vikas Saini, president of the Lown Institute, a nonpartisan healthcare-focused think tank.

“When you get this type of a massive crisis, quite often, the old kind of leadership models and chains of command have to get disrupted. Because if you have to move quickly, there's a lot of native intelligence in the rank and file or on the front lines,” Saini said. “Crises like this kind of allow some of that knowledge, which is practical knowledge, to be made available.”